To ensure a seamless and enjoyable experience for all our valued clients, we kindly ask you please adhere to our studio policies outlined below. These guidelines are designed to uphold the integrity of our classes, respect the commitments of our instructors, and maintain the serene environment we cherish. Your adherence to these policies allows us to continue offering the exceptional service and Pilates/Yoga instruction that define Pilates by Isabella. Please come to your session with intent on focusing on you and your body only.  

All reservations are done online through our scheduling platform to ensure your place in class.  Please arrive no sooner than 5 minutes prior to class and kindly wait outside until the class before exists.  Lateness is disruptive to class and may be a safety issue. You will not be allowed to take class after the start time.

 These policies are in place to ensure consistency and availability for our small boutique studio. We value your time as well as ours. Pilates By Isabella & Yoga Studio have limited space, to be fair to our instructors and our clients we have adopted the following attendance policies. To be fair and consistent all Group Class cancellations may be done ONLINE ONLY through our booking system, we do not accept emails, phone calls or texts . 

All Group Packages, Private sessions and memberships are non-refundable and non-transferable/shareable. Class Packages expiration dates are non-negotiable and cannot be extended. Late Cancelation fees and no-show fees are non-refundable, no exceptions.

Private session: you will be able to cancel and reschedule classes  24hrs or more before your scheduled class session. Failure to do so will result in forfeiting the session. 

Group Classes: If you cancel your group class less then 12hrs.  Failure to cancel or a 'no-show' within this timeframe will lead to the forfeiting of  class credit or late/no-show fee may apply.  Please refer to your Membership terms and conditions. 

Membership Cancelations: You may cancel your membership once you have completed your membership terms. To cancel your membership you send must email info@pilatesbyisabella.com  30 days before your next billing cycle, requesting your membership to be cancelled. Your membership will  remain on autopay until it is cancelled. If your memberships is cancelled and you wish to rejoin it will be at the current rates. 

Freeze account: You may freeze your account if needed for $50/month for medical reasons only, we do require a medical Dr.'s note. The Freeze will push the Membership terms to coincide with the duration of the Membership freeze.  

Waitlist:  If you are on the waitlist, you should expect to attend class. If a spot becomes available you may be automatically added into the class up to 1 hour before the start time of class. Check online to confirm if you have been added. Please note that our waitlist accommodates up to five clients. If a spot should open up, you will be notified via automated email. If you do not have an available session the next person in cue will be given the spot. 
Additionally, feel free to drop by just before class starts—there might just be a chance for last-minute opening.  Missed reservation policies will be applied accordingly.

You may also want to bring your sealable water container (filtered water is available) and your own personal sweat towel. Pilates by Isabella  cannot be held liable for any personal items that are lost or misplaced within the studio premises. We encourage you to safeguard your belongings and leave your valuables at home.  For hygiene and safety please avoid wearing zippers, buttons, fragrances and lotions/oils to your class. Suitable clean athletic apparel is required for all classes so that you can move freely and safely. Yoga style clothing that we can see your shoulders and movement. Pilates Studio requires you to wear CLEAN DRY socks with grip (Toesox preferred), we do not allow tennis shoes, hospital slipper-socks or "studio wrap shoes/neoprene" shoes for Pilates equipment class. For Yoga please bring your own Yoga mat. 

No Cell phones. Please keep your cell phones turned off in Yoga the vibration setting is disruptive especially during Shavasana. We understand that sometimes you have to take a call. Especially if it is regarding your child, please step outside to the patio area. For privacy we do not allow any recording or pictures during class. Selfies pre/post class are always welcomed. 

If are pre/post natal and you have not been to our studio we ask that you please contact the studio so that we help you get set up. 

If you have an injury or recently had surgery (less then 6 month), please contact the studio first so we can find the best path for your wellness Journey. With certain injuries, we may recommend starting with an private assessment session.. Please be sure to share any injuries with your instructor prior to class so we can best modify for your injury. Pilates by Isabella may decline entry into group class due to injury and other safety concerns. 

You should always consult your Dr. before starting any new physical program. 

We are a boutique studio and we do not have space to have you child in class to it and play. If you would like to have your minor attend a class with you please contact the studio at info@pilatesbyisabella.com,  We do allow minors to take classes- Any minor attending a class must have their own reservation and be accompanied by their parent.  YOGA-Children are welcome to take the Sculpt class, Hatha and Vinyasa classes with their parents, as long as they are respectful the quietness of the class. If you would like your minor to attend reformer Pilates please email the studio at info@pilatesbyisabella.com