Studio Policy

Pilates By Isabella, is an Exclusive Private Boutique Pilates & Yoga Studio, for the comfort and privacy of all parties we do not randomly take pictures while your working out,  we do not post or share your face, your workout, your information to our social media platforms.  Our Studio is a Sanctuary for our clients to come and enjoy their private workout without dealing with large box studios. Don't worry, if you tag our studio we will share your photo and post it to our stories. 

What ever your beliefs are they are yours. However, if you are coughing, congested, sneezing, running a fever or have been exposed to anybody, stay home we will freeze your account at no charge until you feel better. We need to be notified upon first notification of covid risk so we can freeze your account immediately.  This will help keep our studio open and everyone feel more comfortable. 

Pilates By Isabella follows what ever the current CDC and State mandates are. I am using CDC approved cleaning products and are maintaining social distance regulations.  I am also thoroughly cleaning the Studio before and after each session.   

Studio requires you to wear CLEAN DRY socks with grip (toesox preferred), we do not allow tennis shoes, hospital slipper-socks or "studio wrap shoes/neoprene" shoes for Pilates equipment class. 

Space is limited, classes are on first come first serve basis. To secure your spot you must make your reservation on-line through our on-line scheduling system or app. If the studio has to cancel the class due to unforeseen circumstances, you will be notified and the class will be returned to you for future booking. 

  These policies are in place to ensure consistency and availability for our small boutique studio. We value your time as well as ours. Pilates By Isabella & Yoga Studio have very limited space, to be fair to our instructors and our clients we have adopted the following attendance policies. Group Class cancellations may be done ONLINE ONLY through our booking system, we do not accept emails, phone calls or texts to be fair and consistent. 

All Group Packages, Private sessions and memberships are non-refundable  and non-transferable. Package expirations are non-negotiable and cannot be extended.

Private session: you will be able to cancel and reschedule classes  24hrs or more before your scheduled class session. 

Group Classes: If you cancel your group class less then 12hrs. you will lose the class session and not be able to reschedule it. To reschedule you must do it before the 12hr window.

Membership Cancelations: You may cancel once you have completed your membership terms. To cancel your membership you send must email info@pilatesbyisabella.com  30 days before your next billing cycle, requesting your membership to be cancelled. If your memberships is cancelled and you wish to rejoin it will be at the current rates. You may  freeze your account if needed for $10/month for medical reasons, we do require a medical Dr.'s note. The Freeze will push the Membership terms to coincide with the duration of the Membership freeze.  You may buy additional classes at a discounted rate, discounted rate is based on their terms of your membership contract.**   

 All packages have an expiration date to ensure consistency, there is no extension on class packages. The expiration date is based on the class package you have purchased. Class Packages are non-refundable, non-transferable, non-negotiable and cannot be extended. 

Prenatal clients: Please email us a letter from your Doctor stating that it is safe for you to do Reformer Pilates prior to your class. A private session is required to learn the modifications for pregnancy. 

For ANY surgeries in the last 6-months, please email us a letter from your Doctor stating that it is safe for you to do Reformer Pilates prior to your class. 

You should always consult your Dr. before starting any new physical program. No-one in our studio will make claims or promote ANY weight loss programs, as Everybody is different. 

 Membership classes do not roll over to the next month and are not transferable or refundable. Memberships are on a contract term of 12-months. After the 12-month term, membership term will be month to month at the same rate ( Please refer to your terms of contract). In order to cancel your membership you send must email info@pilatesbyisabella.com  30 days before your next billing cycle, requesting to membership to be cancelled. If your memberships is cancelled and you wish to rejoin it will be at the current rates. You may  freeze your account if needed for $10/month for medical reasons, we do require a medical Dr.'s note. The Freeze will push the Membership terms to coincide with the duration of the Membership freeze.  You may buy additional classes at a discounted rate of $10/additional class.** 

Please keep your cell phones on silent, if you need to take a call please step outside to the patio area. We understand that sometimes you have to take a call. Especially if it is regarding your child! Don’t Snap, Instagram or text in class but, pre or post selfies and stories are always a good idea. No recording of any classes.